RGS Energy - San Rafael, California

Address: 2955 Kerner Blvd, San Rafael, CA 94901.
Phone: 8885676527.

Specialties: Solar energy equipment supplier.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 4 reviews on Google My Business.
Average opinion: 1/5.

Location of RGS Energy

8885676527

RGS Energy, located at Address: 2955 Kerner Blvd, San Rafael, CA 94901, is a solar energy equipment supplier that provides clean and renewable energy solutions. With the mission to make a difference in the world by providing high-quality solar energy systems, RGS Energy has been a trusted name in the industry for many years.

One of the key features of RGS Energy is their commitment to sustainability. By providing solar energy equipment, they help their customers reduce their carbon footprint and contribute to a cleaner and healthier environment. Their team of experts works closely with each customer to design and install customized solar energy systems that meet their specific needs and budget.

In addition to their sustainability efforts, RGS Energy is also committed to accessibility. Their facility has a wheelchair accessible entrance and parking lot, making it easy for everyone to visit and learn more about their services.

RGS Energy has received 4 reviews on Google My Business, with an average opinion of 1/5. While the company has room for improvement in terms of customer satisfaction, it is important to note that each review should be taken in context and evaluated based on individual experiences.

When it comes to choosing a solar energy equipment supplier, there are several factors to consider. One of the most important is the quality of the equipment and the expertise of the team installing it. RGS Energy has a proven track record of providing high-quality solar energy systems and has a team of experts who are knowledgeable and experienced in the field.

Another important factor to consider is the location of the supplier. RGS Energy is conveniently located at 2955 Kerner Blvd, San Rafael, CA 94901, making it easily accessible for customers in the San Rafael area.

Overall, RGS Energy is a solid choice for those looking for a solar energy equipment supplier. While there is room for improvement in terms of customer satisfaction, their commitment to sustainability, accessibility, and expertise in the field make them a strong contender in the industry. If you're considering solar energy for your home or business, we recommend visiting their website to learn more about their services and to get in touch with their team.

Reviews of RGS Energy

Ryan Stiles

1/5

7 months late and $2k over budget. I worked with RGS energy who subcontracted the install through HelioPower. I don't want to recall the problems specifically because it will aggravate me. I am going to be nice and say that it took 10 + house visits, most of them were no-shows, no-calls from Helio. I would plan ahead to be home for a site visit/construction and the day of, no one would show up, no one would call. PG&E showed up to the house 3 different times to shut off the electricity for electric upgrade with Helio being onsite for the electrical work because they didn't even cancel the work with the electric company. I would strongly recommend NOT using Helio Power as your installer, worst consumer experience I have ever seen.

None of that is directly RGS's fault but it put me in the spot of co-ordinating the project through HelioPower.

Randy Ramos

1/5

I had an absolute horrible experience with RGS Energy and I'd like to share my experience to warn others about it. I used RGS Energy to install a large solar system on one of my homes. I spent about $35,000 cash and purchased a 33 panel system with individual micro-inverters added for each panel which I was told would allow me to monitor the production of each panel online. The micro-inverter system NEVER WORKED and I've been dealing with the company for several years to get it fixed or replaced with them transferring or referring me to someone else within the company, not returning my calls or e-mails, and continuously delay my questions and issues saying that they have to follow-up on something or wait on a response from someone else. Their company is seriously a mess and it was very obvious that nobody communicates internally with each other there.

To make a documented very long and frustrating story short, I finally learned that the "brains" to the solar micro-inverter monitoring system called an "Envoy" was defective from install (because it never ever even worked) and had also been installed incorrectly by RGS Energy installers originally into a GFI Protected Outlet which the "Envoy" company warns not to do.

Jeannette Berry from RGS Energy customer support just gave me RGS Energy's "final answer" to me which was that the company was not going to replace my defective "Envoy" and that I would have to purchase another "Envoy" device from the Envoy company directly for almost $400 because it was out of "Envoy's" limited 2 year warranty coverage deal that they have with RGS Energy. RGS Energy also denied that the GFI Protected Outlet install by their installers damaged the Envoy despite multiple warning in the Envoy booklets not to plug it into a GFI Protected Outlet.

Basically, I very strongly feel that RGS Energy should have definitely covered my defective Envoy cost to get the system that they originally promised me working when I paid almost $35,000 for this solar system. I plan on contacting the Better Business Bureau (BBB) to file a complaint and also still pursing this issue in Civil Court immediately. This is not right!

Please save yourself the waste of money for a solar monitoring system that never even worked and go with another company. I have two other ranch properties that I plan on adding a solar system to this year and have been getting quotes from Peterson Dean Solar and Semper Solaris. Both of those companies have much better reviews and and customer satisfaction ratings! Do your research please! I hope I saved someone from experiencing what I had to go through with RGS Energy!

Kerry Lopez

1/5

Very disappointed in this company. They lack customer service and do not go out of their way to help the client. They subcontracted to a company that had nice onsite technicians, but that office staff was as much of a joke as RGS's office staff! They didn't return phone calls, and they most definitely DID NOT meet the needs of customer. I do not recommend this company at all. ZERO stars.

Christie Geernaert

1/5

They used to be great. Now no one returns phone calls or does what they say they are going to do!!! The worst customer service ever.