Rotech - Hudson, Florida

Address: 16617 US-19, Hudson, FL 34667.
Phone: 278453283.
Website: rotech.com
Specialties: Oxygen equipment supplier, Medical equipment supplier, Medical supply store.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 79 reviews on Google My Business.
Average opinion: 2.8/5.

📌 Location of Rotech

☎️278453283

⏰ Open Hours of Rotech

Monday: 9 AM–12 PM, 1–4 PM
Tuesday: 9 AM–12 PM, 1–4 PM
Wednesday: 9 AM–12 PM, 1–4 PM
Thursday: 9 AM–12 PM, 1–4 PM
Friday: 9 AM–12 PM, 1–4 PM
Saturday: Closed
Sunday: Closed

Overview of Rotech

Rotech, located at Address: 16617 US-19, Hudson, FL 34667, stands out as a reliable supplier of oxygen equipment, medical supplies, and medical equipment. With a contact number Phone: 278453283 and an accessible online platform at Website: rotech.com, Rotech is well-positioned to cater to the needs of both medical professionals and patients alike.

Key Features and Accessibility

Rotech prides itself on being wheelchair accessible, both its entrance and parking lot, ensuring that everyone can have a smooth shopping experience. This attention to accessibility is a significant advantage for customers who require it. The store specializes in oxygen equipment supply, medical equipment supply, and operates as a medical supply store, making it a one-stop-shop for all medical needs.

Customer Service and Experiences

Based on the 79 reviews found on Google My Business, Rotech seems to offer commendable customer service. One standout review highlights the exceptional assistance provided by Jay, who not only guided a new CPAP user through the initial setup but also followed up to ensure the best possible outcome. Customers appreciate the detailed explanations on how to use and care for the equipment, which has led to notably improved sleep quality for many.

However, it's worth noting that the average opinion stands at 2.8/5, indicating room for improvement in certain areas. Patrons often comment on the helpfulness of staff and the accessibility of the premises, though there might be inconsistencies in service or product quality.

What to Expect and How to Engage

For anyone considering reaching out to Rotech, whether for purchasing medical supplies or seeking advice from knowledgeable staff, it's recommended to visit their website first. Here, you can browse their extensive range of products, check availability, and even inquire about special needs or services. Given the mixed feedback, prospective customers might want to prepare specific questions or requirements to ensure a productive interaction.

Rotech's commitment to accessibility and customer satisfaction, as evidenced by the physical features of their location and the detailed customer support shared in reviews, sets a promising foundation for a positive experience. However, considering the average rating, it might be beneficial to contact them directly to discuss your specific needs or to get a firsthand account of their service quality.

To take the first step, visit Rotech's website at rotech.com or give them a call at 278453283. Whether you're in search of a new CPAP machine or basic medical supplies, Rotech's knowledgeable team, coupled with their wheelchair-friendly facilities, could offer the support you need. Don't wait for your next medical supply requirement to feel unmet; reach out today to explore how Rotech can assist you.

👍 Reviews of Rotech

Joseph C.

5/5

Jay has been very helpful for me as a new CPAP user since the beginning. Showing me how to properly use the machine, getting me fitted for the right mask, and following up with me after changes to setting and masks.

Tom C.

5/5

Jay was super helpful in explaining how to use the C-PAP machine and how to care for it. Learned so much about the benefits and usage. My first night's sleep was the best in a long time. Very content with the machine and experience so far.

John M.

5/5

This is my first CPAP machine and Jay was AWESOME to work with. He took the time to explain everything including how to take care of the machine. He did a great job of helping me choose the right mask and took the time to test it and that included making an adjustment to the mask to prevent air leakage. I was apprehensive about getting a machine but I am happy I got one and Jay made that so much easier. Thank you Jay and Rotech!

Jan L.

5/5

New Year's Eve found me visiting my son in Tennessee for the holidays. I ended up in the hospital there diagnosed with pneumonia on December 29th. I was to be discharged with oxygen but Medicare was refusing to pay their oxygen supplier because I already had an account with Rotech in Hudson, Florida. I put in a call the them. Tracy answered the phone. She was so gracious being that it was New Year's Eve. She made arrangements for Rotech to deliver my oxygen to the hospital that evening so I could go back to my son's. She did it with such an uplifting attitude and she knew exactly what needed to be done and how to do it. I'm ever so thankful for her and for Rotech.

P T.

1/5

Scam artists. A machine was sent to my home without my consent. Took it back to the office, a man named Jay started unboxing the machine and tried to force me to take it, saying it was paid for when it wasn't. Turns out they refused to actually ship the machine back. I was stuck with an insurance claim they never reversed because they never actually sent the machine back. SCAM SCAM SCAM.

Bruce K.

5/5

Jay’s knowledge and service was outstanding. My wife who has had a CPAP machine but said she never was told even half the information that Jay provided to us. Thank you very much. We appreciate your time and your knowledge.

Thomas F.

1/5

This place has been an ordering supplies and billing nightmare. The tech that fitted me was great. The office is the suk. I’ve paid, tried ordering in the auto system, and I get billed but never receive equipment. Just spent 20 minutes in the phone with them. Promise me a call back. We’ll see.

Possum T.

1/5

RUN FROM THIS COMPANY. USE ANYONE ELSE. In error, I received a machine from Rotech. My insurance was trying to get an estimate ONLY. Rotech blamed their fulfillment department. Tried to get me to keep pieces of equipment saying it was paid in full. I told them I didn't want it and they should not bill insurance. I made them take equipment back, they could not provide any proof - printed, emailed, or mailed- that I had returnd the machine. Weird because I know they have printers in their office, the representative just claimed they couldn't provide proof at the time. They only made a vague promise about mailing the proof, which I haven't gotten over a month later. Insurance and doctor both know I am not using equipment. Doctor faxed a discontinuation of prescription, which Rotech claimed would ensure the claim is closed and I would not be billed. And yet Rotech still billed insurance and is trying to send bills to collections. Surely this can be seen as fraudulent behavior, even the doctor is sceptical of Rotech now. Sadly, even my insurance representative was pushed from associate to associate over the phone and took an hour to speak with someone who knew what was going on. Issue is still ongoing.