Septic Solutions - Dieterich, Illinois

Dr. J. A. B.

The Septic Solutions Polylock riser system is made of high quality materials and easy to install. They even provide a concrete drill bit to do the job right! Saves time and money digging 2 ft down every year to clean out the septic. Looks and is commercial grade! I highly recommend.

r P.

Ordered three Polylok 24-in heavy duty riser lids on Tuesday, received them 1500+ plus miles away in perfect condition, with all the screws, mid Friday. The person on the phone answered all my questions, did an excellent job, and was a pleasure to speak with.

jill O.

This is an honest experience that happened.
After two failures in a motor I was told to send in for warranty review I am happy to do this however this company expects customers to pay shipping out of pocket for the required review I asked to please provide a prepaid shipping label and they said absolutely not. They only pay for shipping back to their customer after a warranty has been authorized I then asked if not covered by a warranty what happens to the motor I paid for they said they keep it or I again would have to pay to again ship it back ( this was one of the owners). I advised this seems to not be taking care of the customer and was told that if I left a review to not even try to send back the product cause the warranty would be denied I asked her to give me her name again and to please repeat this and she laughed and said don’t even call us back we will not fill a warranty claim for you ( on this 5 month old motor). I don’t know about anyone else but I don’t like spending 600+ at a company who treats customers this way when all I asked them to do was send the prepaid label to send the product back that they are requiring I mail back. The only thing I will say positive is the sales person I have talked to several times is very kind and a pleasure to talk to. A company should never threaten you that if you leave an honest review of your experience that they will notate your account and deny a claim no matter what.

Ashley C.

I've called here numerous times asking questions and they were always extremely helpful even if it didn't turn into me placing an order. They price match and delivery is beyond quick. I would 100% recommend them for your needs.

Elmer L.

Good price - fast "FREE" shipping. Assisted on phone with order by seasoned employee who knew exactly what to order to fit my needs. Risers fit perfectly and air pump works great and quiet.

Rick W.

Purchased a HIBLOW HP-120LL pump and a EPMD1--KT diffuser to rejuvenate an old pond dug in 1987. Put the pump up by the house and ran 1" electrical PVC 120 feet down a slope to the pond. That is my main air line. Connected that to 1/2" weighted hose to the diffuser. Unbelievable amount of bubbles. Pump is very quiet and barely gets warm to the touch. Within 24 hours had about a 20' radius of clear water. Can nearly see the diffuser about 5' down. Can't wait to see what continues to happen. Seems to be just what I needed. Great product, great price, and great service. Thank you!

Debbie B.

Over the past 7 years I've purchased Aerator pump rebuild kits and floats for my aerobic septic system from Septic solutions. Everything was just as described and worked great. They had the best price for like items, ordering process was painless and the shipping was free and fast. I have recommended them to others and will continue to give them my business.

Thanks

Ty B.

I'm a service provider who has used Septic Solutions for years. I have always got my parts quickly and parts are packaged well. We recently had a shipping error and an order did not arrive. I called and Jody in the office resent the order immediately. I am happy with the customer service and would definitely recommend them.