SERVPRO of Carbondale/Marion - Marion, Illinois

ServPRO of Carbondale/Marion: A Reliable Restoration and Emergency Service Provider

ServPRO of Carbondale/Marion stands as a premier provider of disaster restoration and emergency services in the Carbondale and Marion, Illinois areas. Located conveniently at 1610 Adams Dr, Marion, IL 62959, this established company offers a comprehensive suite of solutions designed to mitigate damage and restore properties to their pre-loss condition. With a dedicated team and a commitment to exceptional service, ServPRO of Carbondale/Marion has cultivated a strong reputation for reliability and professionalism.

Phone: 89988828, their readily accessible phone line ensures immediate assistance during critical situations. Their website, servpro.com, provides detailed information about their services, team, and contact details. The company’s commitment to accessibility is evident in several key features, including onsite services, online estimates, and language assistance, demonstrating a dedication to meeting the diverse needs of their clientele.

Specialties and Services Offered

ServPRO of Carbondale/Marion specializes in a broad spectrum of restoration services, addressing a variety of challenging situations. These services include, but are not limited to:

• Water Damage Restoration: Expertly handling water intrusion, including flooding, leaks, and burst pipes. They utilize advanced drying techniques and equipment to ensure complete moisture removal and prevent mold growth.
• Fire and Smoke Damage Restoration: Addressing the devastating effects of fire, including soot removal, odor elimination, and structural repairs.
• Mold Remediation: Implementing thorough mold removal processes, ensuring a safe and healthy environment for occupants.
• Biohazard Cleanup: Safely and effectively cleaning and disinfecting areas affected by biohazards, such as sewage backflow, animal waste, and hazardous materials.
• Odor Control: Employing specialized techniques to eliminate persistent odors, restoring a fresh and comfortable atmosphere.
• Storm Damage Restoration: Providing comprehensive services for damage caused by storms, including debris removal and structural repairs.

Location and Accessibility

ServPRO of Carbondale/Marion's location at 1610 Adams Dr, Marion, IL 62959 provides convenient access for clients throughout the region. The facility is wheelchair accessible, featuring an accessible entrance and a wheelchair accessible parking lot, reflecting a dedication to inclusivity. Their strategic location allows for rapid response times to emergencies, minimizing further damage and distress for clients.

Key Points of Interest

Beyond their core restoration services, ServPRO of Carbondale/Marion offers several additional points of interest that enhance their service offering:

• Onsite Services: They provide comprehensive assessments and restoration services directly at the client's property, minimizing disruption and inconvenience.
• Online Estimates: Clients can obtain preliminary estimates for their restoration needs through an online form, streamlining the process and providing transparency.
• Language Assistance: Recognizing the diverse linguistic needs of the community, ServPRO of Carbondale/Marion offers language assistance to ensure clear communication and understanding.
• Experienced Team: The team possesses considerable expertise and training in various restoration techniques, guaranteeing high-quality results.

Client Feedback and Reputation

The positive feedback from clients underscores ServPRO of Carbondale/Marion’s commitment to excellence. The company boasts 85 reviews on Google My Business, with an average opinion of 4.8/5. This high rating is a testament to their professionalism, responsiveness, and commitment to client satisfaction. Many clients have praised the supervisor's proactive communication and dedication to addressing their concerns. The consistent positive feedback highlights a dedication to exceeding client expectations and delivering exceptional service. It’s clear that ServPRO of Carbondale/Marion prioritizes building strong client relationships built on trust and reliability. The testimonials frequently mention the team's thoroughness, attention to detail, and commitment to resolving issues efficiently.

Why Choose ServPRO of Carbondale/Marion

Selecting ServPRO of Carbondale/Marion for your restoration needs offers several distinct advantages. Their combination of experienced professionals, comprehensive services, and commitment to customer satisfaction sets them apart. The company’s dedication to utilizing the latest technology and techniques ensures effective and efficient restoration. Furthermore, their accessibility features and language assistance demonstrate a genuine concern for the well-being of all clients. ServPRO of Carbondale/Marion is more than just a restoration company; they are a trusted partner in times of crisis. Their proactive approach, combined with their commitment to quality, makes them the ideal choice for anyone facing property damage or disaster recovery.

Contact Information and Resources

To learn more about ServPRO of Carbondale/Marion and their services, please visit their website at servpro.com or call them directly at 89988828. You can also find them at their physical location: 1610 Adams Dr, Marion, IL 62959. They are readily available to answer your questions and provide a free consultation.

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👍 Reviews of SERVPRO of Carbondale/Marion

Chrystal P.

5/5

We had a perfect experience with Servpro. They were professional, showed up when they said they would, worked the whole time they were here. The supervisor stayed in contact with me and responded every time I had a question. There aren't many businesses anymore who operate the way Servpro does. We were MORE than satisfied with our experience with Servpro.

Megan B.

4/5

When our city sewer backed up into the basement of our tri-level home, it caused significant damage to the lower level. We immediately contacted SERVPRO, and they responded quickly to assess the situation. The project manager, reconstruction manager, and crew leaders were all very knowledgeable and professional from the start. They wasted no time in beginning mitigation, and the team that came to work on-site was both professional and kind throughout the process.

However, there were some issues with the initial cleanup that required a second visit. While the crew did a thorough job mitigating the damage, I noticed some areas were overlooked. There was debris left on the floor, and the area behind the bathroom sink had not been cleaned. The steps leading to the work area had not been properly covered during the cleaning process, and they weren’t cleaned at all before the team left. Additionally, there was an odd film left on the flooring, likely from the cleaning agents used, and clumps of the drying agent were left in some corners.

Thankfully, SERVPRO was responsive and sent a team back for another day of cleaning. This time, the job was much better, with the areas I mentioned being properly cleaned and the space left looking much more presentable.

Overall, I’m satisfied with the outcome and the professionalism of the SERVPRO team. While there were some hiccups during the initial cleaning, their willingness to address the issues and come back for a second round of cleaning earned them back my trust. I’d recommend them for anyone facing water damage, but I’d encourage them to double-check all areas for thoroughness in the cleanup process before they call it a day.

Shelly R.

5/5

Servpro was beyond excellent! Travis Wyatt started with us after a water heater major break!Travis W suppliied much information to our insurance company without any success! They were rude and indignant but he kept trying! After they denied our claim we decided that the new floor needed to be completed and we asked Travis W to help us thru this journey! He took steps to explain everything to us and finally inJan, 2025 we were ready to proceed! Today is January 20, 2025 and the job is complete! All the contractors employed by ServPro were professional and excellent at their craft.
Thank you, Travis Wyatt, for making our journey successful and headache free!
We will highly recommend this company and Travis W to our family and friends!

carsan P.

5/5

My experience with my house fire has been quick, friendly and amazing! Gavin is amazing and made it so easy for me. Hes definetely an awesome asset to your company and im so glad he was assigned to my house! Thankyou so much Gavin! Shelly was great too! Thanks SERVPRO!

Makenzie S.

5/5

My husband and I truly appreciate and would recommend this team and their services. Ric and Tabitha were amazing to work with and treated you like family, they were always one call away to help us through a very difficult time and made the process so much easier for our family. From start to finish, they were very reliable and put in the work to make sure our home was ready for our family once again. We couldn’t be happier with our experience from this ServPro team and Odell’s construction!

Barrett F.

5/5

Very organized and prepared for any case. It’s amazing how much can be saved and protected once these experts are on the scene. Pleasure to work with!

John B.

5/5

My restoration was done in a very timely manner, the servpro team was professional and courteous throughout the entire process.
I highly recommend their service

Patricia M.

5/5

Jason has been extremely professional and helpful in navigating me through the process of restoring my house and working with the subcontractor.