SERVPRO of Richmond and Henrico County - Midlothian, Virginia

Jane P. A. (.

Katie and Anthony came today to complete a mitigation job. Smiling faces met me at the door along with their professionalism and quality of work. They answered my questions, reviewed the job to be completed, and got to work. Then Katie called me to inspect the completed job. My response was "Wow, what a difference!" This team along with this company has been everything I could ask for in response to an unexpected situation. I highly recommend ServPro and all of those who are part of their teams!

Patrice G.

Very efficient and thorough. My mitigation and dwellings contractors, Nancy and Lenzy, were the absolute best and Lenzy walked me through the entire process. This was my first time having property damage and Servpro was an absolute blessing.

Mike C.

Water mitigation went fine but the bathroom rebuild was a horrible experience headed by a project leader who did not understand communication. He had no idea what was being done and showed that he did not care. Poor customer service and time between completing water removal and rebuild was way too long. No concern for customer.
Would never recommend!!!!

Danielle S.

Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets.

The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect.

The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish.

Justin W.

I had an extremely disappointing experience with this HVAC company. The service was terrible from start to finish. There was a complete lack of communication; they never returned my calls or updated me on the status of my service request. To make matters worse, the technician cancelled my ticket when I called him 3 min after I missed their call . I cannot recommend this company to anyone...
And to the owner. NO. I won't remove

Rhonda G.

Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.

Charles G.

This isn’t the business for contractors, seem like it had never been
It’s not where you set up many clients for restoration, when Buffy, doesn’t know what a customer is or who sends his office confirmed work orders be it from the insurance agency or the contractors.
That was a great display of “doing things differently, from one person to the next”displayed , at its finest.
Sunni, who also spelt her name out for me too, seems to think it’s her home and doesn’t understand being in a place of business has nothing to do with how she feels personally.
This place, and my experience gives better insight of who we send business to and what they are about. You showed that well today.
I would’ve otherwise address this through your district manager, but why would I?
People should be careful in business, you show who you are and who you value.
Contractors send plenty of customers to local restoration companies and do plenty of work through the insurance companies.

Kim B.

I had water damage due to a storm and ServPro performed the "mitigation" or drying out process. They also removed the drywall/plaster and floors that were wet. The project manager (Matt) was responsive, professional and kind. He kept me informed with everything that was happening and overall they did a fantastic job. ServPro was to perform the repairs as well which would be a different team and project manager. I DO NOT recommend this department as the repair team project manager had not finished the estimate over a month after seeing the home and I had to switch to a different contractor due his lack of responsiveness and dismissive demeanor.