SERVPRO of Windham & Windsor Counties - Ascutney, Vermont

Deborah S.

Hello and thank you for this opportunity to write . I came home after Christmas to a major water leak and lost most of my downstairs . Servpro was there and did an amazing job with demolition, drying out and emotional support for me and my dog!
I have never been through anything like this before and without their professionalism as well as their humane treatment of the situation…not sure it would have been the manageable time it was.
I would definitely recommend this organization. Gary R was there for every phone call and keeping me knowledgeable about what to expect. Tyson who led the team that was in my home was so considerate to me and my home . Jeff, whom I can’t say enough about was the kindest gentleman and such a great asset to this company. Naomi was one of the very first people I met on a daily basis and thank you so much for carrying me through this on a personal level …
I so appreciate all of these folks .
Best,
Deb Billings and her dog, Gus

Dylan O.

Only giving 2 stars cause the 2 guys that came out were super friendly and nice guys...however...I've been sick since they've cleaned my vents. My AC vents were never touched and the amount of debris I pulled out of my vents after they left was ridiculous. They never mold tested or anything either. I need a while new heating system in my home because the mold was spread so bad I can't contain it and now have to hire someone to help clean that up. My vents are trashed.

Marieanne S.

Start to finish our families experience with the team at Servpro couldn’t have been better. From our first conversation with GARY the project manager, all the way through to the team of individuals. They came over a two weeks span to remediate water damage and mold in our home.
First, let me say that GARY is an incredibly present kind caring human being. Generous with his time and knowledge. He truly has a tremendous amount of patience, And goes above and beyond to try and help his customers understand all the nuances of navigating such anordeal when it comes to mediation, and also dealing with insurance companies. Everyone on GARY’s team that participated in the remediation process in our home were wonderful human beings. So often when you have anywhere from 6 to 9 people coming through your home to work it can be disruptive. Never once did we feel this way. Everyone was engaging, friendly, courteous, and respectful. We have another project that needs to be done in a few weeks and I’m glad that we will have this team to execute that project also. I would highly recommend Servpro and this wonderful team to anyone in need of their services. The Souza Family.

Amanda M.

Eric, helped us deal with a recent flood in one of our buildings. He was timely, knowledgeable and professional. Our overall experience with Servpro was excellent.

Alan S.

We were pretty severely damaged by Vermont flooding. Our basement, ful of our oil tank, plumbing, electrical, heating and pumping were under water, as well as some of our sunroom.

Especially impressed by the sales manager Will. He was prompt, responsive, knowledgeable, fair and trustworthy.

M. B.

Don't bother wasting your time! If they're not interested in the job, they won't bother even returning your phone call to tell you. I had Raquel tell me to send her an email, and all my emails were ignored, and they didn't return my phone calls. If they're this unprofessional on the phone, I don't want them in my house!

David H.

The damage to our family home was devastating but thankfully ServPro came to our rescue.
First Gary appeared on our doorstep with experience, a little humor and compassion.
Then he sent Tyson and Jeremy who did all the dirty work and provided useful information and further explained what it would be like dealing with our insurance company. Then for day three it was Tyson and Jaden who furthered along the drying process and began the removal of flooring and sheet rock too wet to dry.
And for the last two days it was Tyson, Zack and Troy who finished the last of the demolition and left our house in the best possible condition ready to be rebuilt. All the ServPro employees were knowledgeable, generous, hard working and completely professional. Thank you ServPro

Heidi F.

Servpro took care of our home after a furnace “blow back” which left the entire interior covered with a layer of black, greasy soot. We dealt with Wil and he was helpful, efficient, professional and extremely knowledgeable. He made the process go smoothly, dealt with the insurance company and answered any questions quickly. The teams who came in and did the different aspects of the clean up were all very friendly and did an amazing job. We could not believe how quickly they had everything in our home sorted and cleaned. We would most definitely recommend Servpro!