Silk Road Cleaners - Hinsdale, Illinois

Silk Road Cleaners: A Premier Dry Cleaning Service in Hinsdale, IL

If you're searching for top-notch dry cleaning services in Hinsdale, Illinois, look no further than Silk Road Cleaners. Located at 11 S Lincoln St, Hinsdale, IL 60521, this establishment offers a combination of traditional expertise and modern convenience that makes it stand out among its peers.

Contact Information

- Phone: 03255898
- Website: Although not provided, one can infer from their service offerings that they likely have a user-friendly online presence for online estimates and possibly booking services.

Specialties and Services

Silk Road Cleaners specializes in dry cleaning, ensuring your delicate garments are treated with the utmost care. Their comprehensive services include:
- Onsite cleaning and repair services, making it convenient for customers who value not having to transport their items.
- Accepting various payment methods such as Debit cards, NFC mobile payments, and Credit cards, catering to the diverse payment preferences of their clientele.

Accessibility and Convenience

Customers appreciate the accessibility features of Silk Road Cleaners, which includes:
- A wheelchair accessible entrance, ensuring that everyone can receive their cleaning services without barriers.
- A wheelchair accessible parking lot, providing convenience for those with mobility issues.

Customer Reviews and Ratings

The service has garnered attention with four reviews on Google My Business, which, while not the largest number, reflects a solid customer base. The average opinion is a commendable 4.3/5. This indicates a high level of customer satisfaction, highlighting the quality of service and reliability that Silk Road Cleaners strives to deliver.

Recommendations for Potential Customers

For anyone considering Silk Road Cleaners, here are some key points to keep in mind:
- Quality Assurance: Given their high average rating, customers can expect professional and careful cleaning services.
- Convenience: The range of payment options and onsite services make Silk Road Cleaners a hassle-free choice for your cleaning needs.
- Accessibility: The wheelchair-friendly facilities ensure a comfortable experience for all customers.
- Estimates: Requesting an online estimate can be a great way to get a clear idea of pricing before proceeding with the service.

👍 Reviews of Silk Road Cleaners

Imran Q.

2/5

Used to go to these cleaners since they were nearby. The shirts would usually come back well and to my liking. However, the service is horrendous. And then recently, I asked for three shirts to be re-done since the collars were not clean ... it seemed as if all they did was press the shirts without laundering. For the redo, I asked for them to be returned on the same day. They said fine. And then, when I picked them up, they told me they needed to charge me for them (after paying for them the first time around). I was shocked. They were charging me to re-do something that was not done properly in the first place (did I mention ... even when I paid for them the first time around)! The excuse given was that I "always" ask for the shirts to be returned on the same day and therefore they cannot clean them propertly. That was factually incorrect. There are occasions in which I ask for them to be done on the same day but not often. And even then, shouldn't they be able to clean the shirts successfully with same day service ... if not, wouldn't they let me know beforehand? The situation has happened on three separate occasions and on each time the owner (Paula) handled it poorly. The customer service skills of Silk Road are lacking. I am now going to switch to another cleaners (BTW, we have witnessed other customer arging with the owner on other issues).

Donn M.

5/5

I had a very small tear on my camel hair blazer and they did a great job fixing it in a timely manner. Reasonable pricing! Friendly front counter service.

Larry S.

5/5

I've been using these guys for years and always had good results. Service is great. They even pick up and deliver.

j

5/5