Tiger Solar - Staunton, Virginia

Dave P.

We are writing this review as representatives of the Property & Finance Committee of Valley Friends (Quaker) Meeting (VFM) in Dayton, Virginia.

In late fall 2018, the 10.8 KW, 34-panel, roof-mounted solar array on VFM’s Meetinghouse began producing electricity. It was installed originally by a reputable but now-defunct solar installer under a power-purchase agreement (PPA).

In the 6 years since installment, the system has generated an impressive 74 MWh but has also been plagued by difficulties. It failed entirely on May 31, 2024. The culprit was squirrel damage to the wiring harness, causing a short on one or more panels. About 80 percent of the panels were affected to some degree or other.

By the terms of the PPA, the original installer was to take care of maintenance. When that company failed, the maintenance fell to VFM. What company to contact?

Fortunately, we contacted Tiger Solar. From the get-go, their response and expertise have been superb. Every phone call to the company has been answered almost immediately by a real, knowledgeable human being. Despite a demanding service schedule (much of it repairing systems they did not install), Tiger has been surprisingly quick in scheduling service requests and sticking to that schedule. For VFM’s array, this has required no less than 5 site visits to 1) perform a complete evaluation of the system, 2) replace the inverter (under warranty), 3) remove 28 of the 34 panels to repair the wiring harnesses, 4) reinstall the removed panels, and 5) install a squirrel fence to prevent further squirrel damage. All of this has been done by safe practices on a difficult, 60-degree-slope, metal roof. There have been four different crews of technicians, all extremely knowledgeable and professional. Everyone, both office staff and technicians, have communicated well with representatives of VFM, which in our experience is quite uncommon.

Even more impressive is that the crew that reinstalled the panels corrected several small defects in the original installation (by another company) such as installing additional feet for support of the cross beams and replacing one substandard part. Moreover, they found a small pinhole in the metal roof, plugged it and sealed it. We don’t think you can ask for better service.

VFM’s property committee is so relieved to have these nagging problems corrected and so grateful to Tiger Solar for getting our array functioning again at full capacity and relatively quickly. It’s a great feeling to simultaneously reduce carbon pollution while enjoying cost savings from solar electricity. Thanks Tiger!

Property & Finance Committee
Valley Friends Meeting

Larry C.

We are very pleased to have chosen Tiger Solar to make our dream of having our own electricity and back up power system possible. It is real freedom when you have a $33 monthly power bill(base charge for being on the grid) after shelling out $225 to $ 300 monthly for years.
Not only did the system lower our living expenses, but TS helped us get Solar Renewable Energy Credits (SRECs) by connecting us with a group that bought / leased an interest in our system giving us an additional $ 1,000 for each of the first three years and maybe longer.

We researched five different solar system providers and found Tiger Solar to be our best option for several reasons: TS was local and had a good track record in our area of Virginia and they understood the technical requirements for our site. Finally, they were cost competitive.

From planning to installation the TS team made sure we were involved and satisfied. The staff was pleasant and professional at every step of the process. When issues were discovered TS responded quickly with solutions.

We really feel much more secure with our back up batteries to keep the house running when the power is out. We wish we would have made the decision to go solar sooner. Life is good and getting better.

Larry and Linda Cluff
Afton, Virginia

Jennifer P.

After obtaining 3 quotes, Tiger Solar had the best product at the best price. Throughout the project, I received important updates concerning timelines, utility work, and regulatory phases. From start to finish, the project was well-organized and smooth!
The system has been operational for a few months. We haven't had any issues and I like being able to monitor the system online.
I highly recommend Tiger Solar!!

Shawn K.

Honest and trust are key to the rooftop solar industry's success and Tiger Solar exemplifies those qualities. From start to finish, they are clear about costs and the process and their team is super-respectful. If I had another roof for solar, I'd go with them again in a heartbeat.

Zach M.

These guys are great! It was a quick & easy installation process and they made everything easy to understand. I highly recommend Tiger for anyone looking for a seamless solar experience

I was also able to charge my EV while we were there!

Douglas W.

We've just completed our solar installation with Tiger Solar. It has been a positive experience across the board! Folks were professional, communicated well, and worked with us when it turned out we needed to redo the roof before they could put up the panels. We highly recommend this company!

Joel Y.

Great solar install company. From the beginning great communication keeping me informed on schedule process. During the original assessment of my roof they did extensive drone mapping rather than just using google earth. Gave me different panel options and laid out an array that they thought would work best for my roof.
They called me ahead of schedule with an opening several weeks earlier if I was interested ahead of time.
All of the work crew was very professional providing safe quality work.
Would highly recommend Tiger Solar.
Joel

Gary W.

Tiger Solar did a great job when they installed our solar system. We recently discovered how wonderful they can be when we had
problems. The technician was prompt in solving our issue. He was so nice and knowledgeable and explained to us what was happening. We are so thankful that we went with Tiger Solar.