Titanium Solar - Ontario, California

tommy Aceret

DO NOT PURCHASE YOUR SOLAR PANELS FROM THIS COMPANY! Now that I got your attention, let me explain…This company sent people door to door to try and sell their product. I immediately got along with the sales reps and felt like it was a good investment. We did everything we needed to do to get work started. They were supposed to get it installed in two visits. Two times they did not show up. They didn’t even bother to let me know. I had to contact the sales rep to have them force the issue They postponed it by at least three months. In the meantime, I’m starting to get charged for their services that they haven’t even started. Fast forward to when they finally completed the install. It took another month and a half for the engineer to come out to make sure it was powering on. After about six months of waiting for everything, we finally got power. Come to find out that they didn’t submit the paperwork correctly, so I could sell the extra energy I was producing back to the local electric company. I had to handle it myself. When I talked to the sales rep and the installers, they both told me that if I ever had an issue to contact them and they will take care of it. Now, present day, my microinverters for one array is now producing any energy (an issue that was fixed a couple of days ago through troubleshooting procedures with the company that the equipment belongs to). They tell me to contact Titanium Solar (TS) to have them send someone out to fix the breaker. TS then tells me they do not have enough installers in the area to come fix it and to contact the other company to get a list of certified installers to fix it. I get the list just to find out that TS is not taking any responsibility for this, even though they stated that if I have any issues to contact them. Terrible business.

Russell Midel

Salesman was great, very informative and knowledgeable for what little experience he had in the field. No issue with the solar panels install team as they did very clean work.

My problem lies with the lack of project management and lack of client communication. The panels were installed in December and we had ZERO communication from anyone until we reached out to them in FEBRUARY and apparently had to remind them that the meter still needed to be replaced. Then the person who was assigned as our project manager no longer works there and there still was no follow up from Titanium about completing the job. I had to call them again to get assigned another PM.

So now I’m expected to start paying for panels that aren’t connected. And from the looks of others reviews, I need to be concerned about them leaving the stucco repair unfinished once they do get around to swapping out my main.

I’ve worked in residential construction for 20 years and run my own company. This is easily the worst experiences I’ve had with another company in the trades. Sad to see that I have to write a review like this to get a rise out of them.

Will update if any work gets done.

Edit: funny how I can get a reply on Google from them about a bad review in less than 30 minutes before I get a call back from their office. I called them before I wrote this review and still no one has followed up. But their PR people are on the ball.

3/20/24
Here we are nearly 18 months later and still nothing from Titanium. They installed the panels on the roof and box for the inverter but made a complete mess of my house. Supposedly PGE is supposed to be out here to run a new main feed to my house but no one from Titanium has updated me in the last six months

Dazaeth Bahena

If you want stress and have free time to fight for basic things they should provide then this is the company for you. Installers would put loud music and left garbage and tools up in the roof. It was so bad the HOA had to come knock and tell me to remove is asap. Jon was handed to two different companies. I am guessing they pass the work to other companies that bid lower . One person came to checked roof was ok before starting and they said it was was. Once they started about 120 tiles were broken and they charged me for it with a new contract price. Top top it off they took 6months to fix the roof , blades and pliers were left up there and on a windy day a blade fell and landed right in front of my son. Four months later equipment breaks down and once job is done they can’t come fix it, They have no warranty. You can’t even hire them and pay them to come. They do such a bad job they don’t even want to get hired to fix the mess they do

K Yogi

I can say this. Jose E., Adam C., Alex A., Gary T., Chris P. is a very professional, courteous, knowledgeable install team. They listened to our needs and advised us on what they could do to Improved on how they could make our solar install better on our for ever home. They started early and worked and worked until the later evening and made sure everything was cleaned up around our home just like they saw it. Our solar panels and the electrical lines was clean and matched our color of our home. They put the extra effort and was always very courteous when they talked to my wife and I. If you get this team to install on your home you will be very pleased and happy with their work. John F. You hired a great crew. Once again thank you for the great install guys. Keep up up the good work.

Semper fidelis

Robert Harper

Maria was my salesperson and I'll tell you she was awesome on recommending the best options for my home and working with me through the paperwork and keeping me up to date on everything. Jose, Adam, and Gary did my install and i can't even express how awesome these guys were. Jose was amazing and super personable, he made the entire experience of getting my solar panels installed more than just a business experience. He showed me the original plans submitted, spoke to me about different recommendations and possibilities, and allowed me to work in the process of what my install would look like and how the layout would be. Adam and Gary were both very personable and while doing the install explained everything to me and walked me through their entire process. During the install Jose, Adam, and Gary all took time out to soak to be about their current status, my thoughts on the process, and were amazingly professional through the entire process. I would highly highly recommend them for solar and look forward to working with them if needed in the future. Rated 5 stars but deserve 10 across the board. I'm super thankful of this entire process and everything!

Cherese Mccowan

9/15/23 - It is now a year and no Solar because the wiring cannot pass the City inspection and Titanium Solar has not contacted me to fix the botched wiring on my electric panel to be able to pass inspection. I have Solar Panels on my roof that have never been connected to my power company’s grid and I have no idea if they work. They have sat on my roof collecting dust for a year never turned on. There customers service don’t care or help. There contractors came to my house 10 times to pretend to work and do nothing but get high. This was supposed to lower my electric bills not add to my bills by charging me for Solar panels that don’t work. 06/27/23 Update - It has now been 9 months without the Solar panels on my roof being operational because Titanium Solar can not pass wiring inspections and it is taking 3 months for appointments. They cancel appointments and do not show up. Customer service makes all kinds of promises that they don’t keep. I am a woman and a widow of 3 years. Is this why I am being treated so poorly. Others have had their Solar Panels completed in 3 months. What will it take to have this project completed. I am praying to God because of my anguish and frustration! The hole they banged into my garage wall remains open. I asked them to cover my payments for the last 9 months and they advised me that they no longer cover or reimburse customers on payments for non working Solar Units installed . They have not paid for at least one payment when they have covered at least 1 or 3 payments for other customers. I can’t even get my panels installed at all. I keep getting horrible work done with wiring. So , Dividend the financial company that Titanium Solar uses expects me to pay for 9 months of non-Functioning Solar panels due to no fault of my own but the fault of Titanium unprofessional workers. They cancel appointments at any giving time for multiple reasons.

It takes a long time to get appointments and there are multiple phases of getting solar panels installed. They could not pass the city electrical inspection two times and I have paid for three months for Solar panels that do not work. There customers service managers do not get on the phone nor do they return phone calls. Steer clear of this company . They left wholes that they banged into my garage walls exposed for weeks. Their workers left their empty food and drink containers and papers all over my property for me to throw away.

Carlos E

Great experience the install time was very fast, Panels look awesome! Sales rep was very friendly and helpful addressing all my concerns. Customer support is very responsive as well. Overall a good experience for the installation they told me 4 months it was done in 2 months.

derio little

Do business with a different company. Arguably the worst customer service ever! My sales rep was deliberately misleading regarding the tax credit. He said that we would get a 10k check not a tax credit which are totally different. From an administrative standpoint they are the worst with responding to calls and emails, scheduling the installation, sending out the electrician, setting up the inspection etc. I get questions about my solar panels all the time. Unfortunately, I cannot with a good conscience recommend Titanium Solar. I actually steer people away to another company. The equipment works fine but it was a horrible, awful experience dealing with them. And this is the short version!