True Value Trailers - Penrose, Colorado

Address: 635 Shoop Dr #9523, Penrose, CO 81240.
Phone: 197840123.
Website: truevaluetrailers.com.
Specialties: Trailer dealer, Hardware store, Lawn mower store, Plumbing supply store, Small engine repair service, Tool store, Tractor dealer, Tractor repair shop, Trailer repair shop.
Other points of interest: Identifies as women-owned, In-store pickup, In-store shopping, Onsite services, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Checks, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 125 reviews on Google My Business.
Average opinion: 4.3/5.

Location of True Value Trailers

197840123

True Value Trailers, located at Address: 635 Shoop Dr #9523, Penrose, CO 81240, is a well-established trailer dealer that offers a wide range of services. With a rich history and a commitment to excellence, this company has become a trusted name in the industry. The phone number for True Value Trailers is 197840123 and their website can be found at truevaluetrailers.com.

True Value Trailers specializes in a variety of areas, including: Trailer dealer, Hardware store, Lawn mower store, Plumbing supply store, Small engine repair service, Tool store, Tractor dealer, Tractor repair shop, Trailer repair shop. This diverse range of offerings allows them to meet the needs of a wide range of customers, from individuals to businesses.

One of the key features of True Value Trailers is their commitment to providing excellent customer service. They pride themselves on being a women-owned business and strive to create a welcoming and inclusive environment for all customers. In addition, they offer a variety of convenient shopping options, including in-store pickup and in-store shopping, as well as onsite services such as delivery, same-day delivery, and wheelchair accessible entrances and parking lots.

Another advantage of working with True Value Trailers is their quick visit policy. This means that customers can stop by the store for a brief visit to browse their offerings or to ask questions, without feeling pressured to make a purchase. The store accepts a variety of payment options, including checks, credit cards, debit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.

According to online reviews, True Value Trailers has an excellent reputation among customers. They have received a total of 125 reviews on Google My Business, with an average rating of 4.3/5. This high level of customer satisfaction is a testament to the company's commitment to providing high-quality products and services.

Reviews of True Value Trailers

paul chapman

5/5

They did an outstanding job installing my new CM flatbed. They took great care with every detail. They were ready for me when I arrived and very professional. I will be back.

Anastasia Haddock

1/5

I have done business with this family owned business for many years. I have never had a problem with their business or there products until today. I purchased a chainsaw from this family owned business they put the fluids in it for me and also said that this chainsaw would cut through pine wood with no issue. Once I got home the problems I ran into is it having problems starting and staying started and it not cutting through the pine wood. When i took it back into the store the service tech said that the fluids they put in were running "too rich". The service tech said they did a "5 minute tune up" on it. I brought the chainsaw back home and yet again having problems starting the chainsaw and cutting the pine would. I returned to the store approximately 20 minutes after bringing the chainsaw home. I explained what was going on and the service tech took my chainsaw to the back and cut a 2x4 with it and stated "It's cutting, I don't see anything wrong with it". I then told him that I am cutting pine wood with it and I also told them that I was told by the sales customer that sold it to me that it was more then capable of cutting pine. They asked me to bring a piece of the wood I was cutting with it to the store. That's when I had enough! The one year warranty won't cover the product because the service tech says nothing is wrong with it (so what is a warranty for?). I am a disabled veteran trying to make a living off a small disability check and all I asked is for my money back (I understand they won't give it back because a 7 day not satisfied return and I was past that) or a different chainsaw (which they absolutely refused to offer due to the opinion of a service tech). This business couldn't even do that for me so now I'm out $200 plus dollars and without a chainsaw to cut fire wood to stay warm. I am disappointed in the customer service and the fact that I am loyal customer. I have spent a lot of money here but I guess after this not anymore.
If you watch the videos it clearly shows the issues of not starting up, smoking, and not cutting the wood. I have left another picture of the chainsaw BURNING the wood.

Michael DesForges

5/5

A product is only as good as the dealer that backs it up. Bailey Collins the service manager has gone above and beyond to get my trailer warranty pushed through and the repairs done. Today people like Bailey are rare and often not appreciated. Thank you Bailey I've appreciated all you've done for me.

Kevin Williams

5/5

The shop was backed up on Friday when my appointment for our camper was scheduled and they couldn't get to it until Monday. But, when they found out I was planning on taking it on a trip this week Bailey and Brian went above and beyond, staying late to get the job done. Really appreciate the extra effort and the great job they did.

Alexandra Harman

5/5

This is a truly excellent trailer repair shop. I've taken a variety of trailers (utility, stock, horse living quarter) to them over the years and they just don't miss on customer service or the quality of work. They are super fair on pricing. Whoever is troubleshooting their wiring/electrical work is top notch. Thanks Bailey and team!

Rhonda Maurer

5/5

I can't say enough about Bailey and the customer service I received. There was an issue with some axles and Bailey went above and beyond to get the issues resolved. She communicates honestly and directly, kept me posted throughout the process. Bailey is extremely knowledgeable and gives rationale for how/why things are done. In a time when work ethic and follow through are almost non existent, Bailey and the entire crew are far above the norm. I would highly recommend them for any trailer needs.

Mark Smith

5/5

Hello and my name is Mark. On 4/16/2024 I was coming into Canon City Pulling my 5th wheel when without warning my back left wheel came off. There was no accident and no one was hurt. I made it to True Value Trailer where Bailey took great care of me. After inspection it was determined that due to lack of correct care when the bearings were inspected and packed last April the bearings seized up and the wheel came off. Also learned that my axels were only rated 5200 pounds for my 12000 pound 5th wheel. Bailey made everything right and was a pleasure to work with. She saved the day. And would recommend True Value Trailer to anyone needing repairs or service. I could not be more relieved.

On a different note I will absolutely NEVER step foot inside a Big O tires store ever again and will be writing Forest River a letter

TOM Huitema

5/5

I had a great experience working with Bailey to get a gooseneck ball installed in my truck. She really went above and beyond the call of duty to answer all of my questions. I was on a tight timeframe and she made things happen.