West Florida Electric Co-Op - Graceville, Florida

Address: 5282 Peanut Rd, Graceville, FL 32440, United States.
Phone: 8502633231.
Website: westflorida.coop
Specialties: Electric utility company, Internet service provider.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of West Florida Electric Co-Op

☎️8502633231

⏰ Open Hours of West Florida Electric Co-Op

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: 8 AM–5 PM
Sunday: 8 AM–5 PM

West Florida Electric Co-Op: A Comprehensive Overview

Address: 5282 Peanut Rd, Graceville, FL 32440, United States.

Phone: 8502633231.

Website: westflorida.coop.

Synopsis

West Florida Electric Co-Op is a reputable electric utility company and internet service provider, located in the heart of Graceville, Florida. With a strong commitment to providing reliable and efficient services to its customers, the company has garnered a significant presence in the region. The cooperative's primary focus is to ensure the smooth delivery of electricity and internet services to both residential and commercial clients.

Specialties

The company specializes in rendering comprehensive services related to electricity and internet connectivity. Apart from their core services, West Florida Electric Co-Op offers additional benefits such as wheelchair-accessible parking and entrance facilities, ensuring that all customers, including those with disabilities, can access their services easily.

Other Points of Interest

One of the notable features of West Florida Electric Co-Op is the emphasis on accessibility. The cooperative takes pride in offering a wheelchair-accessible parking area and entrance, catering to the needs of all its customers and promoting an inclusive environment.

Customer Reviews and Opinions

West Florida Electric Co-Op has 53 reviews on Google My Business, with an average rating of 2.6 out of 5. While some customers have expressed satisfaction with the services provided, others have raised concerns about the quality and reliability of the services offered. One notable review highlights the professionalism and competence of the staff, stating, "The lady was real professional and real good."

Final Recommendation

Considering the range of services and accessibility features offered by West Florida Electric Co-Op, it is evident that the company strives to cater to the diverse needs of its customer base. Although the overall rating may not be exemplary, it is essential to consider the various factors that contribute to the customer experience. For those seeking an electric utility company and internet service provider in Graceville, Florida, West Florida Electric Co-Op is a viable option worth exploring.

We recommend contacting West Florida Electric Co-Op for more information and to discuss your specific requirements.

Visit their website at westflorida.coop to learn more about their services and offerings.

👍 Reviews of West Florida Electric Co-Op

West Florida Electric Co-Op - Graceville, Florida

Santa N.

5/5

The lady was real professional and real good.

Harlan H.

1/5

I've been setup on auto-pay for several years. The card expired and they sent a notice to my office which we are restrcited to go to due to Covid. I had to use my office address for billing because of issues with identity theft in our area. They refused to work with me on any fees. I asked why no phone calls or even a simple text. They say the can't call customers due to so many scam calls. So of course I pay whatever is owed and asked them to update the credit card on file. They can't do that either! The staff is not trained on their website and can give no technical assistance. Btw their website is a POS and was clearly designed by someone living in their mom's basement. Google needs a negative 5 stars rating for WFEC!

Gwen D.

1/5

Power shut off on a Thursday. I begged them for just 1 more day but they wouldn't do it. Now it's Friday and even paying today I can't get my power back on until Monday. Even with 2 kids in the home and nowhere else to go. They only care about money, don't expect them to care about you

J. H.

1/5

I went to the Graceville office seeking any printed information on power pole placement. I was greeted at the front desk by a very professional secretary. She directed me to the woman sitting at the desk to her left behind the glass. The woman was in a conversation with a customer, I patiently waited. I approached when that conversation was over.
I was rudely addressed by this woman, who didn't have the decency to turn to speak to me directly. She spoke half turned away with a look on her face as if my presence offended her. To keep things short, I asked for any printed material concerning power pole placement. She claimed that there was none. She gave prices ($290,$500)but zero on printed material to validate. She claimed that the prices depended on what I wanted, I told her that I was not clear, I just needed guideline information. I asked her was everything just word of mouth, she claimed that it was, and to return when I know what I wanted.
I was never rude or out of line with this woman, she was blatantly rude and extremely offset. She was soooo rude that the other employees in the room turned and looked away.
The exchange was very uncomfortable and negative, and I expect this review to fall short on anyone's radar....on blind eyes.....TRULY SADDENING. I give 1 star for those who have to deal with her employees and customers.

Charlene I.

1/5

Very bad service,my wife's been sick with long term COVID,I told multiple people the rep at my house and lady at window.This
Is only time they ddi not give me the days notice before cutting my power,the new associate that does that(comes to house to give notice) is rude and yelled at me a Veteran last time he was here and doesn't like his job which is dealing with poor folk.So they cut my power while wife is sick on a cold day. When I was talking to rep at office SHE KNEW OF MY WIFES CONDITION BY OUR CONVERSATION,the rep that gives notice I spoke of had relayed it to her.I guess lady I spoke to at window while paying Oct bill on 11-10 didnt.Either there is a day's notice or not the previous rep (he was hit working on lines after Micheal God rest his soul) I will leave his name out of this rating out of respect for his being one of the nicest fellows I knew.He would have never let this happen and we kind of had a thing going when he would come out we would stand around and talk for half hour or so,he even stoped by on some of the months I was caught up on bill just to talk.The new rep is rude disrespects customers and dislikes his job and DIDNT GIVE ME A NOTICE BEFORE CUTTING POWER.It kinda sounded like they did this to teach me a lesson. I am one of those if there was 0 stars.The man who turned power back on was quick nice and professional.

Elena L.

1/5

Crooks. Ive paid my crooked overcharged bill in full every month for 5 years, my father paid his in full every month for 35 years at the same address before he died. My bill was late when the mail got forwarded to a new mailing address and now they want a reconnect fee and an upgraded deposit fee? An upgraded deposit fee? And the website billing info wasn't accurate or it would have been paid online on time. And instead of getting me help the rude reply hung up on me.

Pat G.

1/5

Obviously one hand doesn't know what the other hand is doing. Nine days after Hurricane Michael and only 16% of customers have been restored! Yet 100% of Gulf Power customers have electricity. This is a good reason to leave this County and head for civilization

Carrie R.

5/5

I would like to give a huge thank you to linemen Wesley and David! We had a cotton picker tear down our main power line from the transformer and they came out right away fixed what they thought was the issue.. it didn't fix it so I called again and they immediately came back and looked everything over and worked on the lines again and didn't leave until we tested the main breaker in our house! We couldn't ask for better service👏