WM - Milam Landfill - East St Louis, Illinois

Susan M.

This is not the first "pick up" problem I've had with this company. My family's trash pick up is Mondays. We ALWAYS make sure it's out at the road. This week the driver on our route said we didn't put our trash can out. We did... All it takes is for the driver of the route to tell the office that there was no trash can out when they came around to pick up and you're screwed. I called and the office told me it would be picked up by end of day Wednesday. It's still not picked up. We disputed it with WM and they say our can was not out. We are currently looking for a service that will pick up and not lie to keep their own asses out of trouble. I'd give 0 stars if it was an option.

UPDATE: It has been a little over a month since I wrote this review. I've had to reach out to WM again for my trash not being picked up. This is becoming a habit for their drivers. I was told my trash would be picked up by 6pm. It again was not picked up as I was told it would be. I would avoid using WM if you want your trash picked up each week on time. Our trash container is ALWAYS put out the evening before pick up so I don't see what the problem is. I'm fed up with WM's service.

And to the "WM - Milam Landfill (Owner)", I did email you and got NO RESPONSE in return. Not answering emails is just as bad as your trash truck drivers not collecting my garbage. It's really "discouraging" when you are so unreliable. You have no issues taking money from my banking account to pay the bill though do you...

Mike R.

We live in a neighborhood with 39 homes and each of us is responsible for contracting trash pick up for our homes. We have several different companies in the neighborhood during the week. Some are less expensive but the quality of service is less than yours, some have spilled trash, including broken glass, into the street and not cleaned it up, and some miss pick up days. Your team has never done any of that and are completely reliable. Our driver/pick up person is a professional and clearly cares about his work. I can’t recommend WM in any stronger way!

Jerry R.

Completely unreliable. Our trash is SUPPOSED to be picked up on Mondays every week. At least 2 times a month it is not. When you call to complain, they will tell you that it was picked up according to the driver. We have multiple videos from our security cameras clearly showing the driver passing up our trash container. They promise to pick up the next day... it has never happened once. They promise to adjust your bill... they never do.
Customer service is almost impossible to reach. As I type this review I've been on hold just under an hour and it's my 4th attempt at calling in the last 2 days.
This company absolutely sucks...

Carmen M.

We have been loyal customers of Waste Management for over 10 years. Throughout this time, I have never noticed any occasion where a designated bulk pickup service is offered, such as for disposing of old furniture or other large items. I believe such a service would greatly benefit the community, especially considering the recent restrictions on placing extra garbage bags outside of the receptacle bins and the fact that recycling is only collected once every two weeks. If Waste Management could consider offering an annual bulk pickup day, it would be highly appreciated by residents and would demonstrate a genuine appreciation for your customers' continued support.

Anny F.

Terrible service. Never picks up on scheduled days. Charges late fees if one day late with payment, but they are continually a day late for scheduled pick up every week without a reason, yet won't waive late charges. We're locked into this company due to our incompetent mayor, so complaints are overshadowed by kick backs. Horrible!

Rita S.

Waste Management has to be the WORST garbage collecting company in the business. Pickup of trash depends on whether or not the garbage truck driver "feels like" picking up my trash. As it stands, my trash has not been picked up in TWO WEEKS. I loathe this company and everything they represent.

Elliott O.

Finally received my bins the day after the service start date. So basically late. Most companies do not wait until the last moment to get you their product. Then the bins they delivered were filthy and beat up. Every waste management company I have ever used initially deliver clean newer containers that don’t smell like a dead animal and have holes in the bottom.

Joy T.

People who work for this company are angry and spiteful. They leave mean notes if the trash can isn’t in the right place or if it’s too tall for recycling they threaten to charge a fee. They block the road during morning school drop off times and my driveway to sit and talk. There are no other options for trash in this area so they do what they want. When I put my bill on auto pay they took it out twice.