Xfinity Store by Comcast - Groton, Connecticut

Cheryl Dzurenka

I set up for service to be installed today and when they never showed, I called (took forever to get anyone on the phone) just to be told that cause I had an Essential plan, she couldn't help me. I then spoke to someone from the Essential department and was told that they never set me up with an account or appointment (which I had an email saying the appointment day and time) and was told that the price I was given wasn't available anymore and it would be another week before someone might come out to set it up..... Tired of companies thinking this is right.

Jim Wick

Support leaves a lot to be desired. Had to wait 10 days for install appointment only for the tech never to show up

I think I must separate this from the store reps and the company. Store reps were very polite but the support comment still remains

becca james

My experience this month with xfinity has been absolute hell on earth! I just got WiFi and I paid for the first time charge and the bill on the first to match up with my ssi payments. Then they shut my WiFi off for no reason, making up excuses saying it’s connected to my cable (which it’s not as my cable is part of my federal housing and separate), said I didn’t pay even though they charged my card and took the money from my ssi payment on the first. They would turn my WiFi back on and hours later turn it off. I would call again flipping out while having massive panic attacks, whilst explaining to them that it is illegal for them to rob me by taking my payment and then shutting off my services. I even told them that it’s not right for them to do this to their loyal disabled customers. I told them I would reach out to my friend Sen. Chris Murphy and department of consumer protection if they kept this up to which they still kept canceling my WiFi for no reason. Then told 11/12/24 they send me a bill saying I only paid 107.50 and my actual bill is $117.36 after 13 different people I spoke both over the phone, their stupid chat, and the people in the store all told me it was $107.50. Now they say it is $117.36 and I owe them $9.86 and if I don’t pay them by nov 26 they’re going to shut my WiFi off yet again. This is the absolute worst service I’ve ever received from them. I wouldn’t recommend them at all to anyone unless they get better quality services. They also need to fix their systems so that way shit like doesn’t happen. They’ve sent me to the er 7 times now with a massive panic attacks each time due to the problems they are causing me just for trying to get WiFi in my house as I’m almost a complete paraplegic and am pretty much confined to my house. If I didn’t need WiFi so bad, I’d cancel xfinity and get frontier but unfortunately frontier doesn’t service my area here in Norwich. So I’m stuck with xfinity who robs people of their money and then cancels the services they paid to have for no reason. I’m so disappointed in xfinity as they have gone downhill so bad in the past 10 years that I’ve used their services

Gary Paul

Never have i been treated so badly and disrespected. This is not a place you would ever want to go to. Trying to help my disabled mother get her Internet essentials, the employee took it upon himself to somehow be triggered by that. Maybe he's been constipated all day or something because not only did he not accept i was on my moms account and call me a liar, then he messed with my mom's account and tried to remove me from her account. The way he talked to me was just insulting and disgusting. All after waiting over an hour. After leaveing i made a call to the xfinity customer service center and they confirmed what he did but they quickly fixed it with many apologies and are sending me what my mom needs which I'm grateful for. Spoke to a supervisor from xfinity customer service to hopefully investigate and fire the employee. The rudness was enough but to then mess with my mom's and my account, that should be criminal. For your own safety and dignity, I'd stay far away from this store. Not a welcoming place where you'll be helped. Stay away!

dyamarilis estronza

Yesterday I was there they have an amazing staff named Bianca she really knows what she is doing help me in all a needed she knows all the info . Really understood and took care of all my needs we need more staff like her in this world girl you a Diamond. Thanks for all Bianca.

Kellie Kulick

So frustrating I’m locked out of my email and have tried 2 days to resolve. Can’t get a live person on the phone or online…no luck
Poor customer service & ready to walk away.
Reading the reviews that the team is available 7 days/wk is a joke…again I haven’t been able to get anyone live to help me.

Denise Hodges

Still waiting for my $35.00 credit because I had to cancel my services I only had for one week due to I couldn't figure out the technology on setting up the cable box and downloading the app if the technician came out it was a hundred bucks I am a senior citizen so I paid my bill but where's my credit no body has contacted me

Mike Francis

Even though I was returning equipment cos I went w cheaper internet , they were fast and friendly. Get xfinity if they give you a good deal.